FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Frequently Asked Questions
1. How long after order confirmation will my items ship?
In-stock items typically ship within 2-5 business days(excluding weekends and public holidays). Delivery times for custom or special orders will be confirmed when you place your order.
2. Shipping & Delivery
We ship by DHL, UPS, FEDEX. Quicker and Safer. Delivery times are Monday-Friday.
3. Do you offer international shipping?
Yes, we offer worldwide shipping.
4. Contact us
For additional questions, please contact our customer service team. We're committed to providing professional and efficient service.
Email: sunny@sunnysong.shop
Mob:+8618501231081
WhatsApp +86-18501231081
Product Questions
1. What types of non-destructive testing instruments do you sell?
We are a professional supplier of non-destructive testing equipment, dedicated to providing high-quality, high-precision laboratory instruments to laboratories worldwide. Our product range covers multiple specialized fields, including ultrasonic flaw detectors, ultrasonic thickness gauges, ultrasonic hardness testers, surface roughness meters, and other related instruments. We not only provide products but also offer comprehensive professional services, including pre-sales consultation, logistics and delivery, and after-sales support.
2. How do I choose the right instrument for my laboratory?
You can browse by product category or contact our professional consultants. We'll recommend the most suitable solutions based on your application requirements, budget, and laboratory environment.
3. Do you offer bulk purchase discounts?
Yes! We welcome bulk orders and corporate customers. Email sunny@sunnysong.shop for volume pricing and custom quotes.
4. How are international shipping costs calculated?
Shipping costs are based on the destination, weight, and dimensions. When you purchase products from our store, orders totaling $199 or more qualify for free shipping.
5. Do products come with a warranty?
The product warranty period is one year.with free repair or replacement service.
6. How to repair equipment malfunctions?
Warranty-covered issues are repaired or replaced free of charge. Post-warranty repairs are available for a fee.
7. Contact us for repair solutions and quotes.Can I return a product?
Used products in original packaging can be returned within 30 days of receipt. please review our return policy or contact customer service.
8. We accept secure payments through PayPal. All payment information is processed through secure encrypted checkout.
Paypal
9. How can I track my order?
After your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment in real-time through the carrier's website or our order page.