Privacy policy

This Privacy Policy describes how sunnysong.shop collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our newsletter, or use our services.

sunnysong.shop sells industrial testing instruments, NDT instruments, and related accessories, including portable hardness testers, surface roughness testers, ultrasonic flaw detectors, ultrasonic thickness gauges, coating thickness gauges, probes, cables, adapters, calibration accessories, and other optional accessories.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information when you use our website or purchase from us:

Order and Contact Information

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order number

  • Product name, model, quantity, and order details

  • Return, refund, exchange, or customer service information

  • Communication records when you contact us by email or through our website

Account Information

If you create an account on our website, we may collect:

  • Name

  • Email address

  • Login information

  • Order history

  • Saved shipping or billing information, where applicable

Payment Information

We do not directly store your full credit card number or full payment card details. Payments are processed by third-party payment service providers or payment gateways available at checkout.

Depending on the payment method you choose, payment service providers may process information such as your payment method, transaction amount, billing details, and payment verification information.

Technical and Device Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visit

  • Referring website or traffic source

  • Time spent on pages

  • Cookies and similar tracking information

Marketing and Newsletter Information

If you subscribe to our newsletter or marketing updates, we may collect:

  • Email address

  • Subscription preferences

  • Marketing consent status

  • Interaction with emails, such as opens or clicks, where available

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at sunny@sunnysong.shop.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To arrange shipping and delivery

  • To provide order confirmations, shipping updates, and customer support

  • To process returns, refunds, exchanges, and cancellations

  • To verify payment and prevent fraud

  • To respond to your questions, requests, and complaints

  • To manage your customer account

  • To improve our website, products, services, and shopping experience

  • To send marketing emails or promotional updates if you have subscribed or provided consent

  • To comply with legal, tax, accounting, customs, and regulatory obligations

  • To protect our website, customers, business, and legal rights

3. Third-Party Service Providers

We use third-party service providers to operate our online store, process payments, ship orders, provide customer service, improve website performance, and support marketing or analytics.

These service providers may access or process personal information only as needed to provide their services to us.

Third-party service providers may include:

  • Shopify, which provides our e-commerce platform, website hosting, checkout, order management, and store operation services

  • Payment service providers and payment gateways available at checkout, such as PayPal.

  • Shipping and logistics carriers, such as DHL, UPS, FedEx, TNT, or other carriers used to deliver orders

  • Email and communication service providers used to send order updates, customer service messages, or newsletters

  • Analytics, advertising, or marketing tools, if enabled, used to understand website performance and improve our services

  • Fraud prevention, security, and compliance service providers

  • Professional advisers, accountants, legal advisers, or government authorities where required by law

We do not sell your personal information for money. We do not allow third-party service providers to use your personal information for their own unrelated purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function properly, improve your shopping experience, remember your preferences, analyze website traffic, and support marketing or advertising features where applicable.

Cookies may be used for:

  • Shopping cart and checkout functions

  • Account login and session management

  • Currency, language, and region preferences

  • Website performance and analytics

  • Security and fraud prevention

  • Marketing and advertising, where applicable

You can choose to disable cookies through your browser settings. However, if you disable cookies, some parts of our website may not function properly, including cart, checkout, account login, and preference settings.

5. Data Sharing

We may share your personal information only in the following situations:

  • With service providers that help us operate our website, process payments, ship orders, or provide customer service

  • With payment providers to complete and verify transactions

  • With shipping carriers to deliver your order

  • With customs authorities or logistics partners when required for international shipping

  • With legal, tax, accounting, or compliance advisers when necessary

  • With government authorities, regulators, courts, or law enforcement when required by law

  • To protect our rights, prevent fraud, enforce our policies, or respond to legal claims

We do not share your personal information with unrelated third parties for their own independent marketing purposes without your consent.

6. Data Storage and Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

  • Order records, invoices, payment records, shipping records, and transaction-related information may be retained for as long as required for tax, accounting, customs, legal, and business record purposes.

  • Customer service communications may be retained as needed to resolve inquiries, returns, refunds, warranty matters, or disputes.

  • Account information may be retained until you request deletion or close your account, subject to legal and business record requirements.

  • Marketing subscription information is retained until you unsubscribe or request deletion.

  • Technical, cookie, and analytics data may be retained for a limited period depending on the type of data and the service provider used.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

7. International Data Transfers

Because we operate an online store and use third-party service providers, your personal information may be processed or stored in countries or regions outside your country of residence.

When we transfer or process personal information internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal and business record requirements

  • Request restriction of processing

  • Object to certain processing activities

  • Request a copy of your personal information in a portable format, where applicable

  • Withdraw marketing consent at any time

  • Opt out of certain marketing communications

To exercise these rights, please contact us at sunny@sunnysong.shop.

We may need to verify your identity before processing your request.

9. GDPR Notice for European Customers

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information based on one or more of the following legal bases:

  • Performance of a contract, such as processing your order, arranging delivery, or providing customer support

  • Compliance with legal obligations, such as tax, accounting, customs, or regulatory requirements

  • Legitimate interests, such as improving our website, preventing fraud, protecting our business, and responding to customer inquiries

  • Consent, such as when you subscribe to marketing emails or accept certain cookies

You may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to lodge a complaint with your local data protection authority.

10. CCPA/CPRA Notice for California Customers

If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to:

  • Know what categories of personal information we collect

  • Know how we use and disclose personal information

  • Request access to your personal information

  • Request deletion of your personal information, subject to certain exceptions

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information, where applicable

  • Not be discriminated against for exercising your privacy rights

We do not sell personal information for money. If we use advertising or analytics tools that may be considered “sharing” under applicable California privacy laws, you may contact us to request more information or opt out where applicable.

To submit a privacy request, please contact us at sunny@sunnysong.shop.

11. Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS encryption to help protect data transmitted through the website. Payment information is processed through secure third-party payment providers and is not stored by us as full card details.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

12. Children’s Privacy

Our website and products are intended for business and general adult customers. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us at sunny@sunnysong.shop, and we will take appropriate steps to delete the information where required.

13. Links to Other Websites

Our website may contain links to third-party websites, such as social media platforms, logistics tracking websites, payment providers, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, legal requirements, or service providers.

Any updates will be posted on this page. The updated Privacy Policy will become effective when it is posted on our website.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Website: sunnysong.shop
Email: sunny@sunnysong.shop
Phone: +86 18501231081
Address: Changliu Town, Xiuying District, Haikou City, Hainan Province, China 570312