Shipping policy
At sunnysong.shop, we are committed to providing a clear and reliable shipping experience for customers purchasing industrial testing instruments, NDT instruments, and related accessories.
Please make sure your shipping address, phone number, and contact email are correct before placing your order. A phone number is recommended so the carrier can contact you if needed during delivery.
1. Order Processing Time
Orders are usually processed within 2–5 business days after payment is confirmed.
Orders are not processed on Saturdays, Sundays, or public holidays. If there is any unexpected delay due to product availability, address verification, or carrier arrangements, we will contact you by email.
Processing time refers to the time required to prepare, inspect, pack, and hand over your order to the shipping carrier.
2. Shipping Destinations
We currently ship to the following regions:
- Hong Kong SAR
- International destinations available at checkout
If your country or region is not available in the checkout country selector, we currently do not ship to that destination.
3. Shipping Rates and Estimated Transit Time
Shipping costs and delivery options are displayed at checkout before payment. The available shipping methods depend on your delivery destination.
Hong Kong SAR
| Shipping Method | Shipping Cost | Condition | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | $26.00 | Available for all orders | 3–5 business days |
| Expedited Shipping | $78.00 | Available for all orders | 1–2 business days |
| Free Shipping | $0.00 | Orders of $199.00 or more | 3–5 business days |
International Shipping
| Shipping Method | Shipping Cost | Condition | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | $11.99 | Available for all supported international destinations | 3–5 business days |
| Expedited Shipping | $23.99 | Available for all supported international destinations | 1–2 business days |
| Free Shipping | $0.00 | Orders of $199.00 or more | 3–5 business days |
The estimated delivery time is calculated as:
Order processing time + shipping transit time
For example, standard shipping or free shipping usually takes about 5–10 business days in total, including 2–5 business days for order processing and 3–5 business days for transit.
Expedited shipping usually takes about 3–7 business days in total, including 2–5 business days for order processing and 1–2 business days for transit.
4. Shipping Carriers
We may ship orders through reliable carriers such as DHL, UPS, FedEx, TNT, or other available courier services, depending on the destination, shipping method, package size, and carrier availability.
The final carrier and tracking information will be provided in the shipping confirmation email after your order has been shipped.
5. Order Tracking
After your order has been shipped, we will send a shipping confirmation email with tracking information.
You can track your order using the tracking number provided in the email. You may also track your shipment through common tracking platforms such as 17TRACK or the carrier’s official tracking website.
6. Change of Shipping Address
If you need to change your shipping address, please contact us as soon as possible at:
We do not charge a fee for changing the shipping address before the tracking number is issued.
Once the order has been shipped, we may not be able to change the delivery address. If an address change is still possible through the carrier, additional carrier fees may apply.
7. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately at:
If the order has not been shipped, we will cancel the order and process a refund.
If the order has already been shipped, the standard return policy will apply.
8. Customs Duties, Taxes, and Import Fees
For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout. The buyer is responsible for any applicable customs duties, taxes, or import fees required by the destination country or region.
Customs policies vary by country. Please check with your local customs office for more information before placing an order.
9. Delivery Delays
Estimated delivery times are provided for reference only. Actual delivery may be affected by factors outside our control, including customs inspection, weather conditions, holidays, carrier delays, incorrect shipping information, or remote delivery areas.
If your shipment is delayed, please contact us at sunny@sunnysong.shop, and we will help check the tracking status.
10. Damaged, Lost, or Incorrect Shipments
Please inspect your package after delivery.
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible and provide your order number, photos or videos of the package and product, and a description of the issue.
We will review the case and provide a suitable solution, such as replacement, reshipment, return, or refund where applicable.
11. Contact Us
If you have any questions about shipping, delivery, tracking, or order status, please contact us:
Website: sunnysong.shop
Email: sunny@sunnysong.shop
Phone: +86 18501231081
Address: Changliu Town, Xiuying District, Haikou City, Hainan Province, China 570312